Appointments

If you have an urgent but not life-threatening medical need, make sure you visit NHS 111 online first rather than going straight to A&E. NHS 111 online will help you right away and, if needed, a healthcare professional will call you.

NHS 111 online can direct you to an urgent treatment centre/walk in centre, emergency dental services, GP, pharmacy, or another more appropriate local service.

If you or your loved one have a life-threatening illness or injury, then you should always dial 999.

Practice as part of national guidance emergency planning for Covid-19 we are working towards remote total triage online consultations with the clinicians where possible, which involves telephone or video consultations, we do offer face to face where clinically assessed. Please ensure we have your up to date contact details. 

Requests for appointments can be made by telephone, online, or made in person at the surgery, between 9.00am and 6.00pm, Monday to Friday. 

Please contact reception for further details and a registration form on how to access online services. Once you have registered you can access the online booking facility through www.patient.co.uk and sign into Patient Access.

We offer 10 minute appointments, or longer depending on clinical assessment and have a triage system, for medical emergencies.

Please note; If you are more than 10 minutes late for your appointment, you may be asked to wait or offered another appointment.

We can arrange interpretation and translation services for patients who do not speak English. Please let us know when booking an appointment if you need this service.

Extended access for appointments

Practice is part of Primary care Networks, we all offer together appointments for patients when the surgery is closed and during bank holidays, weekends. Our Practice offers appointments for extended hours on Thursdays 6.30pm-8pm. Please visit website for more details

www.wolverhamptonnorthnetwork.co.uk

Routine Appointments

Please book advanced appointments before leaving the practice as requested by doctor/nurse/clinical pharmacist.  You can book to see our nurse for lifestyle advise/long term chronic conditions/smoking/etc. at any appointment.  Immunisations are on set days but if you cannot attend you can make an appointment to suit.

Some appointments require more time and need to be booked with appropriate clinician, this is why important to ask what the appointment is for. We have a practice schedule which has whom to book appointment with?, how long required?, depending on reason of appointment. For example for long term chronic condition an appointment will need 20-30 minutes. 

Same Day Appointments

Same day appointments are useful for patients who need to be seen for medical attention on that day.  As the practice has a high rate of did not attend same day appointments help to offer patients appointments who need to be seen.

Urgent Appointments

For urgent appointments, we ask that you telephone or attend the surgery and your details will be put in the triage book for the Doctor/Nurse/Clinical pharmacist to contact you and assess whether you need to be seen on the same day.

Triage

All messages are triaged and time is allocated for the doctor or nurse or clinical pharmacist to telephone patients. Please ensure a contact telephone number is given.  If your condition deteriorates please call the practice again. 

Difficulties Getting an Appointment

Our busy days are Mondays-Friday, and busiest before 10.30am. If your appointment is not urgent, try to book on a less busy day and after 10.30am.

What If I Can't Get an Appointment?

If you cannot get an appointment the reception staff will take a message and leave for the attention of doctor/nurse/clinical pharmacist who will call you back and triage.

Missed Appointments

We are constantly trying to improve what we do for our patients. One thing we would like to do is reduce the number of missed appointments. Currently more than 100 appointments are missed each month. Missed appointments increase the wait for routine appointments for other patients. If you have ever had difficulty getting a routine appointment this is part of the reason. Please tell us in good time if you do not need your appointment –we can offer it to someone else.

Home Visits

Our doctor typically sees four patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot attend one of our premises.

If you feel that you need to request a home visit, we ask where possible that you contact the surgery before 11am, giving the receptionist details of the problem to record in the triage book, so that the doctor can assess the situation, as to the urgency of the visit.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Test Results

For blood test results etc. please telephone the surgery between 3pm – 6pm on weekdays and we will endeavour to put you through to the Doctor or Nurse to discuss the results.

Sometimes, we cannot always give full results over the phone. If the result is complicated, or if the doctor wants to see you about the result, we will offer you an appointment. We will only give results to the person who has had the test. 

If you have not heard about your result for 7 days from the surgery please contact us.